Staying connected with your customers is a must during the Lock-down period. The way we do business has changed.
Here are a 3 tips which you can do to stay connected.
- Share frequent updates
- Keep connected with your customers
- Direct customer online
1. Share frequent updates
Email Marketing is a great way to keep your customers informed, announce latest products and explain the ways in which customers can still place orders with your business. Mailshots are cheap to create and you can measure the success of each campaign.
2. Keep connected with your customers
Using social media is a great way to keep in touch with your customers, post out updates and educate your customers quickly. Customers can also contact you directly on Facebook and you can answer any frequently asked questions quickly.
3. Direct customer online
See which parts of your business you can shift online – especially as people are at home spending more time on their devices. If your shop is closed, you can still showcase your products or service. Hold live events via 'Zoom'. Recored useful 'How to guides' on youtube. Directing customers to your website as a useful resource.